Shipping & returns
Placing an order with Rocket Toys is very simple. Add the product you wish to order to your cart by clicking on the 'add to cart' button. You can then continue shopping and add more toys or other products to your cart. Do you want to view the contents of your cart while shopping? Click on the cart in the top right of the webpage.
Do you want to complete your order? Click on the cart in the top right, then click on the button 'complete order'. On the overview page, 'my cart', you can see which products you have added to your cart. By clicking the 'complete order' button, you can start the ordering process. You can now enter your details, choose a payment method and complete the order.
As soon as your payment has been successful received, you will receive an E-mail confirmation of your order within one hour. (The order confirmation may end up in your spam folder.)
Rocket Toys offers FREE shipping within the Netherlands, Belgium and Germany with orders of €45 or more. However, we also ship worldwide and offer favourable shipping costs to other countries. An overview of the shipping costs can be found below. (All sales prices stated alongside the products do not include shipping costs.)
|Destination||Shipping costs||Free shipping above|
|Netherlands||€ 4,95||€ 45,-|
|Belgium||€ 4,95||€ 45,-|
|Germany||€ 4,95||€ 45,-|
|Other EU countries||€ 9,95||€ 100,-|
|Rest of the world||€ 14,95||€ 200,-*|
* prices excluding 21% VAT
|Other EU countries|
If you place an order before 5 p.m. on a business day, your order will be carefully packed and shipped the same day. (If you place an order after 5 p.m., your order will be sent the next business day.) Your order will be shipped by PostNL within the Netherlands. Orders to Belgium and Germany are shipped by DPD. Once the order has been packed, you will receive an e-mail with a track & trace number so that you can track the package.
Orders with a delivery address in the Netherlands will be delivered by PostNL within 1-2 business days. (PostNL delivers 99% of the orders on the next business day.) Orders with a delivery address in Belgium or Germany will be delivered within 1-3 business days. Orders with a delivery address in another country will be delivered within a few business days.
It is possible that the order didn't meet your expectations. If you wish to exchange a product, we kindly ask you to return the product (within 30 calendar days of receipt) and place a new order for the product you wish to have. The purchase price of the returned product will be refunded within 3 working days using the payment method you used when placing your order.
Returns are allowed within 30 calendar days after receipt of your order if unused, undamaged, unworn and in the original undamaged packaging and if applicable with attached labels.
Return service The Netherlands, Belgium, Germany and Austria
Through the return portal you can quickly and easily create a return label and return your parcel with DPD. We will charge a fee of € 4.95 on your credit note. Click here to go to the return portal to create your return.
Returns from other countries
Our return service is not yet available outside The Netherlands, Belgium, Germany and Austria. You need to send your return postage prepaid to us:
Van Hoornstraat 4
1215 GL Hilversum
The costs to return products are your responsibility. We do not accept unstamped shipments and cannot be held responsible for missing return shipments. You need proof of shipment for this, which you can request at the post office.
We reserve the right to decline your return if we see or suspect that the product has been used, damaged or if the packaging has not been handled with care.